At Surf Club, we want you to love your purchase! We understand that sometimes items don't work out as expected. That's why we've created a hassle-free return policy to ensure your complete satisfaction.
Please read our return policy carefully before making a purchase. By completing a purchase on our website, you agree to the terms outlined in this policy.
Quick Reference Guide
- Return Window: 30 days from delivery date
- Condition: Items must be unworn, unwashed, with tags attached
- Refund Method: Original payment method
- Processing Time: 5-10 business days after receipt
- Exchange Window: 60 days from delivery date
- Return Shipping: Free for defective items, customer pays for change of mind
1. RETURN ELIGIBILITY
Items That Can Be Returned
Most items purchased from Surf Club can be returned within 30 days of delivery for a full refund, provided they meet the following conditions:
- Items must be unworn and unwashed
- All original tags must be attached
- Items must be in original packaging (if applicable)
- Items must be free from makeup stains, deodorant marks, or odors
- Accessories must include all original parts and packaging
Items That Cannot Be Returned
For hygiene and safety reasons, the following items are FINAL SALE and cannot be returned:
- Swimwear (if hygiene liner is removed)
- Underwear and intimate apparel
- Face masks and protective gear
- Pierced jewelry
- Items marked as "Final Sale" or purchased with a discount code of 50% or more
- Gift cards
- Custom or personalized items
Important: Items that show signs of wear, washing, or damage will not be accepted for return and will be sent back to you at your expense.
2. RETURN TIMEFRAMES
| Type of Return |
Timeframe |
Refund Amount |
| Standard Returns |
1-30 days from delivery |
100% refund |
| Late Returns |
31-60 days from delivery |
Store credit only |
| Defective Items |
90 days from delivery |
100% refund + return shipping covered |
| Sale Items (under 50% off) |
14 days from delivery |
100% refund |
| Holiday Returns |
Extended to January 31st |
100% refund |
3. HOW TO RETURN AN ITEM
Easy Return Process:
- Initiate Your Return
Log into your Surf Club account and go to "My Orders" or click the return link in your order confirmation email. Select the items you wish to return and the reason for return.
- Print Return Label
After submitting your return request, you'll receive a prepaid return shipping label via email (for US orders only). International customers will receive return instructions.
- Pack Your Items
Carefully pack the items in their original packaging or a secure box. Include the return confirmation email or packing slip.
- Ship Your Return
Attach the prepaid label to your package and drop it off at any authorized shipping location. Keep your tracking number for reference.
- Receive Your Refund
Once we receive and inspect your return (typically 2-3 business days after delivery to our warehouse), we'll process your refund within 5-10 business days.
No Account? If you checked out as a guest, email us at returns@surfclub.com with your order number to initiate a return.
4. EXCHANGES
We're happy to exchange items for a different size or color within 60 days of delivery!
Exchange Options:
- Direct Exchange: Return the original item and we'll ship the replacement once received (fastest option)
- Purchase & Return: Place a new order for the desired item and return the original for a refund
Free Exchange Shipping! NEW
We offer free return shipping on your first exchange for each order. Simply select "Exchange" as your return reason when initiating the return.
5. REFUND PROCESSING
Refund Timeline
- Inspection Period: 2-3 business days after we receive your return
- Processing Time: 5-10 business days after inspection approval
- Bank Processing: Additional 3-5 business days for funds to appear in your account
Refund Methods
Refunds will be issued to your original payment method:
- Credit/Debit Card: Refunded to the original card
- PayPal: Refunded to your PayPal account
- Surf Club Gift Card: Refunded as store credit
- Afterpay/Klarna: Refund processed according to their terms
Note: Original shipping charges are non-refundable unless the return is due to our error or a defective product.
6. INTERNATIONAL RETURNS
We accept international returns within 30 days of delivery. Please note:
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping service
- Any customs or import duties incurred on returns are the customer's responsibility
- International returns typically take 15-20 business days to process
- Refunds will be issued in USD to the original payment method
Tip: Consider purchasing our International Return Insurance at checkout for hassle-free returns with prepaid labels.
7. DAMAGED OR DEFECTIVE ITEMS
We've Got You Covered!
If you receive a damaged or defective item, we'll make it right immediately.
What to Do:
- Contact us within 7 days of delivery at quality@surfclub.com
- Include your order number and photos of the damaged/defective item
- We'll provide a prepaid return label and expedited replacement shipping
- Keep the original packaging and tags if possible
Quality Guarantee: All Surf Club products are covered by our 90-day quality guarantee against manufacturing defects.
8. SALE ITEMS & PROMOTIONS
Sale Item Returns
- Items discounted 0-49%: Standard 30-day return policy applies
- Items discounted 50% or more: All sales are final
- Bundle deals: Must return all items in the bundle for a full refund
- Buy One Get One (BOGO): Return of the purchased item requires return of the free item
Promotional Credits
If you used a promotional code or credit:
- The discount will be prorated across all items
- Refund amount will reflect the actual amount paid
- One-time use codes cannot be reinstated after return
9. GIFT RETURNS
Received a Surf Club gift? We make gift returns easy!
Gift Return Options:
- With Gift Receipt: Full refund issued as store credit
- Without Gift Receipt: Store credit for the current selling price
- Direct Exchange: Exchange for any item of equal or lesser value
Gift recipients can initiate returns at returns@surfclub.com with the order number (if available) or the purchaser's email address.
10. STORE CREDIT
Store Credit Bonus! POPULAR
Choose store credit instead of a refund and receive an extra 10% bonus on your return value!
Store Credit Terms:
- Never expires
- Can be used on sale items
- Transferable to friends and family
- Can be combined with promotional codes
- Balance can be checked anytime in your account
11. EXCEPTIONS & SPECIAL CIRCUMSTANCES
Extended Holiday Returns
Items purchased between November 15 and December 31 can be returned until January 31 of the following year.
Wedding & Event Orders
Large orders for special events may qualify for extended return windows. Contact events@surfclub.com for details.
Loyalty Program Members
Surf Club VIP members enjoy:
- Extended 45-day return window
- Free return shipping on all orders
- Priority refund processing
12. FREQUENTLY ASKED QUESTIONS
Can I return items to a Surf Club store?
Yes! Items purchased online can be returned to any Surf Club retail location for immediate refund or exchange.
What if I lost my receipt?
No problem! We can look up your order with your email address or order number.
Can I cancel my order?
Orders can be cancelled within 1 hour of placement. After that, you'll need to wait for delivery and initiate a return.
Do you offer price adjustments?
We offer price adjustments within 7 days of purchase if an item goes on sale. Contact customer service with your order number.
Final Note: Surf Club reserves the right to refuse returns that do not meet our return policy requirements or from customers who abuse our return policy. Multiple returns without purchases may result in account review.